Privacy Policy

Website: www.vertigo-cs.com

Contact Details
This website is part of:
Vertigo Creative Studio BV
Joos van den Steenelei 35A, 2100 Deurne – Antwerp
Phone: +32 (0)3 242 81 50
Email: welcome@vertigo.be
VAT: BE 0848.369.918

Personal Data We Process
We only collect personal data that you provide directly to us, for example when you contact us via email. This may include:

• First and last name
• Address information
• Email address
• Phone number

Our website is not intended to collect data about visitors under the age of 16, unless they have permission from parents or guardians.

Purposes of processing
We process your personal data for the following purposes:

• To contact you by phone or email if necessary to provide our services.
• To respond to inquiries and communication.

We do not make decisions based on automated processing that could significantly affect individuals.

Retention period
We do not retain your data longer than necessary. Personal data received through contact requests will be kept for a maximum of 1 year, unless legal obligations (e.g. accounting) require a longer retention period.

Sharing with third parties
We do not sell your personal data. Data is only shared with third parties when necessary for hosting, email delivery, or to comply with a legal obligation.

Your rights
You have the right to:

• Access, correct or delete your personal data.
• Withdraw consent for processing.
• Object to the processing of your data.
• Request transfer of your data to you or another organization.

You can send a request to welcome@vertigo.be. We may ask for proof of identity to confirm your request.

If you have a complaint, you may also contact the Belgian Data Protection Authority: www.gegevensbeschermingsautoriteit.be

Security of personal data
We take appropriate technical and organizational measures to protect your data, including:

• Secure connections (TLS/SSL)
• Firewalls and anti-virus protection
• Email authentication standards (DKIM, SPF, DMARC)
• DNSSEC to prevent redirection to fake websites

Cookies & Analytics
Our website uses cookies to improve user experience and to analyze website traffic.

What are cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us remember preferences and understand how visitors use the site.

Types of cookies we use

• Essential cookies – Necessary for the basic functionality of the website.
• Analytics cookies – We use Google Analytics to gain insights into visitor behavior. Where possible, IP addresses are anonymized and the data is only used to improve our website.

Managing cookies
When visiting our website, you can choose to accept or reject non-essential cookies. You can also adjust or delete cookies at any time through your browser settings.

Third parties
Google Analytics may place cookies on your device. Please refer to the Google Privacy Policy for more information.